Case Histories

MULTI-FACETED ENGAGEMENT
A client with 300+ dialysis clinic sites in 40 states asked Health Systems Management Network, Inc. to do the following:

  • Review the clinical documentation for the billing of some 5,000,000 claims.
  • Using Web-based Technology, organize all of the data for each of 70,000 patients to be claim-ready for submission to the Fiscal Intermediary
  • Create Web-based Data formats to allow our 160 nurse reviewers to enter their reviews of each claim.
  • Create an automated Web-based Medical Necessity Scrubber for a QA of all claims to be submitted.
  • Recommend process changes and education for the on-site clinic staff based on its operational assessments.
  • Prepare work flows for this client’s Central billing office as well as recommendations for a new billing system.
  • Develop a Web-based, front-end Medical Necessity tool for use at all clinic sites. (No software necessary, just Web access).
  • Develop Web-based training modules on Medical Necessity for all levels of staff.

Outcomes:

  • Client was successful in billing all of its claims and was able to recoup more net revenue than it had projected.
  • Client implemented education and process changes while introducing a new billing system.